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Coherent
Service Programs

Flexible, customized service solutions for your laser investment

Service Levels & Benefits
Service

​Optimize your investment with flexible service solutions. Our established and flexible service agreements and programs can be tailored to your specific service needs. Your Coherent support partner works with you to deliver the right level of support to minimize planned and unplanned downtime, to understand your business goals, and to know your environment.

Advantage Plus

The Advantage Plus™ service agreement allows you to choose the Service Level you need based on your uptime strategy. Advantage Plus (APlus) provides entitlement clarity and leverages our global logistics expertise in materials management. A supplement to standard warranty or Productivity Plus (PPlus) service agreement warranty extensions, APlus upgrades the standard depot repair strategy by providing assurance of a 2 business day or 15 business day replacement strategy… guaranteed.

APlus allows you to select your service strategy:
APlus saves you money: inventory value each year, slashes cash outlay and annual costs
APlus standard offerings: a replacement unit, in advance of your returned unit, from one of our global logistic warehouses within 2 business days….guaranteed time. Ship us your failed unit and receive a replacement unit within 15 business days…guaranteed.

  • Expanded flexibility to choose your method of service with coverage that fits
  • Enhanced service level transparency provides guaranteed results in your region of choice
  • Optimized service response with minimal inventory investment for you
  • Increased confidence for your business and customer commitments
  • Improved equipment utilization; performance and availability at optimal levels saves downtime costs
  • Reduced inventory burden and ongoing carrying costs estimated to be at 30% of
  • Enlarged support area through Coherent eliminates the need to invest in newly penetrated regions
  • Two (2) Business Day Advance Replacement. We hold the stock. We’ll ship you
  • Fifteen (15) Business Day Return Replacement – predictable and reduced repair
Productivity Plus

Coherent’s Productivity Plus™ provides you an affordable option to extend the warranty of your system. If a problem occurs, you can rest easy in knowing that the repair costs are fully covered. Along with this peace of mind, you have access to unlimited tech support from factory trained engineers stationed globally, priority on site service, state-of-art repair centers and use of genuine replacement parts.

PPlus service agreements protect your investment with:
PPlus service agreements save you money by:
Parts, labor and travel coverage:
Coherent understands that each operation has its own support needs. We offer you a variety of support plans to choose from.
Multiple laser discount:
If you own more than one Coherent laser – this is the option for you. By covering all your lasers under our PPlus Service Agreement you not only have piece of mind that protects your laser, but your company can save up to 25% annually.

  • Priority on-site service
  • Preventative maintenance visits
  • Unlimited access to the best tech support in the industry
  • Protecting your investment in Coherent products
  • Covering parts, labor, and travel
  • Simplifying service costs
  • Providing multiple laser discounts
  • Eliminating purchase orders
  • Parts, Labor and Travel for maximum coverage – let a Coherent Field Service Engineer take care of all your service needs.
  • Parts only coverage – for the end-user who is Service trained and does not require a field service visit.

Preventative maintenance (PM) visits:
Our PM visits are aimed at reducing unnecessary system failures, as well as maximizing the overall performance of your equipment. You may purchase PM visits in 4 or 8 hour increments – monthly, quarterly or annually.

Benefits

Productivity Plus w/ Advantage Plus 2 Day Advance Replacement Productivity Plus w/Advantage Plus 15 Day Return Replacement Advantage Plus 2 Day Advance Replacement Advantage Plus 15 Day Return Replacement Productivity Plus Standard
Maximum Uptime x x
Predictable Repair Cycle Time x x x x
Reduced Inventory Costs x x x x
Free of Charge Repair x x x
Preferred Response x x x x x
Fixed Costs of Ownership x x x


Not Sure Which Agreement is Right for You?
Service Document Center

Service Document Center
Laser Measurement
Industry Standard for Calibration Labs

Call 1-800-227-8840


Outside the U.S. 1-408-764-4983

Coherent has locations across the globe that are available to provide support for any product, service or inquiry.

Visit our Contact Page to connect with any of our global sites.


Corporate Headquarters
Coherent Inc.
5100 Patrick Henry Drive
Santa Clara, CA 95054 USA

email: tech.sales@coherent.com

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Risk factors: Except for the historical information contained here, many of the matters discussed in this Web site are forward-looking statements, based on expectations at the time they were made, that involve risks and uncertainties that could cause our results to differ materially from those expressed or implied by such statements. These risks are detailed in the “Factors That May Affect Future Results” section of our latest 10-K or 10-Q filing. Coherent assumes no obligation to update these forward-looking statements.


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